Delivery & Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Make sure the item is packaged securely as refunds will not be accepted if the item is returned damaged.

Items should be returned to us by Recorded Delivery or equivalent service. We do not cover return delivery costs, unless the item is cancelled before the goods have been received, or unless the product arrives damaged. Please take a photo of the product if it is damaged and contact us immediately via phone or email. Proof of returned delivery can be obtained for free at any post office.

To start a return, you can contact us at "returns@procoffeesupplies.com". Please note that returns will need to be sent to various addresses, these will be provided if needed.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at "returns@procoffeesupplies.com".


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We must be notified within 3 days of receipt of delivery of any damaged or faulty goods to be returned to us. Credits will not be raised for items where we are notified outside of the three day period.

Pro Coffee Supplies accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Also any products that were left in accordance with delivery notes made by you, the customer. i.e to leave the product in an outbuilding or with a neighbour. This is at your own risk.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@procoffeesupplies.com.

Customer remorse

Products bought that were not cancelled within 24 hours of purchasing will have to be returned at the cost of the buyer. We, Pro Coffee Supplies, do not pay for returns if the customer purchased the wrong product, it doesn't fit, or they no longer want the item. Please contact us and we will make sure collection is arranged. However delivery payment will have to be paid again. Please make sure when returning the undamaged goods that the packaging is as it was when you got it. If the product is returned damaged, the customer will have to pay for new parts.

The customer will also be charged up to a 25% re-stocking fee if the item is not damaged or defected.

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