Terms Of Business


Cancelations of any order made before the product has been delivered will be issued with a full refund straight away. This refund will be processed to the same card that made the initial transaction.

We must be notified within 3 days of receipt of delivery of any damaged or faulty goods to be returned to us. Credits will not be raised for items where we are notified outside of the three day period.

If the order is cancelled 24 hours or more once purchased, and the item is in the process of being delivered, then this will be classed as a normal refund and will follow the refund procedure as normal.


Pro Coffee Supplies reserves the right to change prices of any products on our website without giving you notice. All prices are correct at the time they were entered on to the site. Some human error may however occur, and if purchased at the time of our error, we will contact you to let you know as soon as possible, give you the option of continuing at the true price, if you do not wish to continue then you will receive a full refund and the product will not be sent out.

All payments will be deducted from your credit/debit account before we can dispatch the order. We reserve the right to wait for the funds to be delivered, and we are not responsible for the delivery times to vary if the funds are not made available in time.

You, the buyer, also confirm that the chosen credit or debit card used to make the transaction is yours. All credit/debit cardholders are subject to validation checks and authorisation by their card issuer. If the card issuer refuses to go ahead with the transaction for whatever reason they choose, we, Pro Coffee Supplies are not liable for any delay or non-delivery.

All products bought through our website must be paid in full, we do not accept credit terms.


By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


We do not take responsibility for orders that have been sent to the wrong address. Delivery addresses must be written carefully and any damages due to specific delivery notes are at the owners risk. If the item arrives damaged please take photos and email them to us at returns@procoffeesupplies.com and we can start the refund process.

Refunds must be placed within the 14 days of purchasing. Any refunds placed after the 14 days will not be accepted back. Any items delivered back without confirmation back from Pro Coffee Supplies will also not be refunded.

Refunded items must fit the criteria outlined in our full refund policy. Failure to do so will lead to the refund being void. Products must be sent back once confirmed with us by recorded delivery or equivalent service. We do not pay for returned items unless they arrive damaged.


Like stated in our full privacy policy, we will only use your personal information on our site in order for use to gain useful information such as product popularity and buying trends. We will never share personal information as this is strictly confidential. We use information such as your name, email address, billing address and card details for purchases.


You warrant that the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. You will notify us immediately of any changes to the personal information by e-mailing or telephoning our customer care on:

E: Info@procoffeesupplies.com    T: 0333 090 5096 


As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.